Professional On-Site & Off-Site Service for Home Theatre & Audio Video Systems
At Silicon Audio Video Technologies Pvt. Ltd., we provide professional service and technical support for home theatres, audio systems, projectors, displays, AV receivers, speakers, amplifiers, conferencing systems and other audio-video equipment.
Our service team can assist with on-site troubleshooting, installation support, system configuration, calibration, maintenance and off-site equipment servicing, depending on the nature of the requirement.
Our Service Offerings
On-Site Service
Our technicians can visit your location for:
-
Home theatre troubleshooting and technical support
-
Audio/video system inspection
-
Projector and screen-related issues
-
AV receiver, amplifier and speaker troubleshooting
-
HDMI, ARC/eARC and connectivity issues
-
Audio and video signal troubleshooting
-
Speaker placement and system configuration
-
Home theatre system setup and reconfiguration
-
Calibration and performance optimization
-
Smart TV, streaming device and media player setup
-
Conference room AV system support
-
Preventive maintenance and system health checks
-
Other audio-video related technical requirements
Off-Site Service
Equipment that requires detailed inspection or repair may be brought to our service facility, subject to the nature and condition of the equipment.
Off-site service may include:
-
Detailed equipment diagnosis
-
Fault identification
-
Component-level or module-level repair, where applicable
-
Cleaning and preventive maintenance
-
Configuration and testing
-
Performance testing after service
-
Repair coordination with authorized service centres, where required
Service Charges
Our services are provided on a chargeable basis, unless specifically covered under an applicable warranty, AMC or service agreement.
Service charges may depend on:
-
Type of equipment
-
Nature of the complaint
-
On-site or off-site service
-
Technician time and expertise required
-
Distance/location for on-site visits
-
Testing, diagnosis and calibration requirements
-
Spare parts or replacement components
-
Additional work requested by the customer
On-site visit charges and service charges will be communicated before proceeding with chargeable work, wherever possible.
Any spare parts, accessories, transportation, courier charges or third-party service charges will be charged separately, wherever applicable.
Service Process
1. Service Request
Contact us with the equipment details and nature of the issue.
2. Initial Assessment
Our team will understand the complaint and advise whether an on-site visit or off-site inspection is appropriate.
3. Site Visit / Equipment Inspection
Our technician will inspect and diagnose the system or equipment.
4. Service Estimate
If repair, replacement parts or additional work are required, the applicable charges will be communicated.
5. Service & Testing
After approval, the required service work will be carried out and the equipment/system will be tested.
6. Handover
The serviced equipment or system will be handed over after completion of the agreed work and settlement of applicable charges.
Terms & Conditions
-
Service charges are applicable for all non-warranty service requests unless otherwise agreed in writing.
-
Inspection/visit charges may be applicable even if the customer decides not to proceed with the recommended repair or service work.
-
Any spare parts, replacement equipment, accessories, consumables and third-party charges are not included in the basic service/visit charge unless specifically mentioned.
-
In case of equipment requiring off-site service, transportation/courier charges may be charged separately.
-
Service estimates are based on the information available at the time of inspection. Additional faults discovered during servicing may require a revised estimate.
-
Repair work will be carried out only after customer approval where additional charges are involved.
-
For equipment under manufacturer warranty, warranty conditions of the respective manufacturer will apply.
-
We are not responsible for warranty coverage being affected where equipment has been previously modified, tampered with, repaired by an unauthorized person or used contrary to manufacturer recommendations.
-
Data, user settings, software configurations and stored content may be affected during certain servicing procedures. Customers are advised to maintain appropriate backups where applicable.
-
Service completion time may vary depending on the nature of the fault, availability of spare parts and manufacturer/third-party service requirements.
-
In case of equipment requiring specialized or manufacturer-authorized repair, we may recommend or coordinate with the respective authorized service centre.
-
Customer approval may be required before any additional work or replacement of components beyond the originally agreed scope.
-
Payment for service charges and approved additional work is due as per the agreed payment terms.
-
Any equipment left with us for service should be collected within the mutually agreed period after completion. Storage/handling charges may apply for equipment retained beyond the agreed period, where applicable.
-
Service provided on third-party equipment is subject to the condition, age, compatibility and availability of parts for that equipment.
-
Service charges do not automatically guarantee that an equipment/system can be repaired. The final repair feasibility can be determined only after proper inspection and diagnosis.
Need Audio Video Service?
Whether you need help with an existing home theatre, projector, AV receiver, speakers, amplifier, conferencing system or another AV setup, our technical team can assist with professional service and troubleshooting.
Contact us to raise a service request or schedule a site visit.
Silicon Audio Video Technologies Pvt. Ltd.
Audio Video • Home Theatre • Automation • Professional AV Solutions
Service Support: 7575019233, 98795 59233
Email: support@silicontechnologies.co.in
Website:www.silicontechnologies.co.in
Service Locations: Surat & South Gujarat